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Anonymous 2d1b387a757b51855fd0f3f3043e8bb0 started this discussion 2 months (2008-10-12 15:36:31 UTC) ago:
Hello,
my complete care warranty is up in almost a year now and Im wondering how I can complete destroy my computer in a "accidental" manner so that they have to replace it?
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Anonymous 7536995a1ee89d1b05f083f52e1379bc replied with this 2 months (2008-10-12 16:08:46 UTC) ago, 32 minutes later (#68,909):
well, what kind of things does the warranty cover? surely you have some documents of some kind?
Anonymous 2d1b387a757b51855fd0f3f3043e8bb0 (OP) replied with this 2 months (2008-10-12 16:26:31 UTC) ago, 18 minutes later (#68,917):
The warranty covers any damage to the keyboard, motherboard, and LCD screen. It also covers all devices connected to the motherboard. It covers damage caused by dropping the laptop, or spills. They will first try to replace whatever part is broken before they replace the whole thing but they will replace the whole thing if the entire device is damaged beyond repair.
Anonymous 9c29720c69d1b3d9d6ccac9f665496bb replied with this 2 months (2008-10-12 16:38:25 UTC) ago, 12 minutes later (#68,920):
Turn thermostat on high, then leave computer running for prolonged hours
Let it melt away or blow up.
Keep fire blanket ready just in case
Anonymous 7536995a1ee89d1b05f083f52e1379bc replied with this 2 months (2008-10-12 17:40:33 UTC) ago, 1 hour later (#68,926):
@68,920The motherboard will simply turn off before anything happens.
Firstly, ring them up and say your laptop fell of your balcony, if they say they'll cover it. Drop it off something high.
If they say they wont, HANGUP striaght away and try the next excuse.
Anonymous 0a6573ea6d26916278250e81a0f57feb replied with this 2 months (2008-10-12 17:43:28 UTC) ago, 3 minutes later (#68,929):
@68,926Yea, don't tell them your name or anything before you ask that though
Anonymous 6e7f60d98f3c40cd9275d74a6ab19aad replied with this 2 months (2008-10-12 20:38:20 UTC) ago, 3 hours later (#69,000):
@68,929Hm, if you wanted to go down that route, you'd also have to call from another phone at every try (feasible) AND somehow make your voice unrecognisable at every try (not so much). Dell may be huge, but it could get you into shit if you hit the same operator twice.
Anonymous 7536995a1ee89d1b05f083f52e1379bc replied with this 2 months (2008-10-12 20:46:21 UTC) ago, 8 minutes later (#69,004):
@69,000I really don't think that's necercery. Dell is HUGE.
They have over millions of customers and therefore they must have hundereds of call centers?
And if the possibilty of you getting the same person twice. There only human, in call centers they have targets they must reach by the end of the day ( a VERY stressfull job). I don't think there going to squable over a person who has phoned up twice.
(if it came across as me flaming you, Sorry. Just informing :) )
Anonymous 559cebae7c910bdb96446f2193cafa39 replied with this 2 months (2008-10-13 23:21:47 UTC) ago, 1 day later (#69,434):
Complete care covers pretty much everything - I know, I have used it (somebody backed their truck over a backpack with laptop in it and another user gave a 2 year old machine a full cup of coffee)
When you call Dell they will ask for the service tag of the machine so there is no use in trying to hide who you are and where you are calling from.
Call them, give lame excuse and then setup for the service tech or replacement machine and then destroy yours.
Good luck.
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